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Engaged employees provide a better customer service.
Gallup research employee engagement. Employee engagement improves morale in the workplace. It helps inform leaders managers and HR departments whats going on at a meta level across America when it comes to employee trends in engagement motivation and interests. After the greatest fluctuation Gallup has recorded employee engagement in 2020 finishes slightly above 2019 levels -- and 2021 starts even.
Engaged employees support the innovation growth and revenue that their companies need. Gallups research shows that employees who know what their organization stands for and what differentiates it from its competitors tend to be more engaged and they more actively support and endorse their companys products and services. The mostly factor that have high score in this research in PT Safta Ferti is career and development with 356 point of 4 from the result of questionnaire and followed by job fit with score 298 of 4 and the last is social support with 295.
The remaining 87 of employees are either not engaged or indifferent -- or even worse actively disengaged and potentially hostile -- to their organizations. Gallup has identified 12 foundational elements of employee engagement that predict high team performance. Gallup analysis shows that the 1000-employee mark seems to be the tipping point for declining engagement within a company.
An engaged team will experience higher productivity better customer engagement and retention and increased revenue overall. According to research by Gallup high employee engagement results in increased profitability. In fact a Gallup study shows that highly engaged workplaces saw 41 lower absenteeism.
Gallups extensive research shows that employee engagement is strongly connected to business outcomes essential to an organizations financial success such as productivity profitability and customer engagement. Employee engagement reduces absenteeism. Only 13 of employees worldwide are engaged at work according to Gallups new 142-country study on the State of the Global Workplace.
Every year the Gallup Employee Engagement survey reveals insightful findings at a scale few can achieve. Engaged employees are more attentive and vigilant. Use Gallups employee engagement platform to complement our consulting services for truly exceptional outcomes.
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